Terms of Service

Last updated: October 17, 2026

Part A. General

A1. Who we are

REZVA is operated by Дърводелец БГ ЕООД (Darvodelec BG Ltd.), a company registered in Bulgaria, UIC 205097336, VAT BG205097336, registered office: 1A Ana Felixova Str., Varna 9000, Bulgaria ("REZVA", "we", "us"). Email: [email protected].

A2. What REZVA does

REZVA is an online platform for beauty and wellness specialists. Specialists use it to publish a booking page and to manage their calendar, clients, reminders and messages. Clients use it to find specialists and book appointments. REZVA provides the software and the listing. The appointment itself is a contract between the client and the specialist: REZVA is not a party to it and does not perform the beauty services.

A3. Definitions

• Platform: the website rezva.pro and its subdomains, the specialists' booking pages (also on their own domains), the REZVA mobile app and the API.
• Specialist: a person or business that offers services through the Platform, including the members of a team (Team plan).
• Client: a person who books, or may book, a service with a Specialist through the Platform.
• Account: a registered user account on the Platform.
• Business customer: anyone who uses the Platform for their trade, business, craft or profession. Specialists are business customers.
• Consumer: a natural person acting for purposes outside their trade, business, craft or profession.

A4. Accepting these terms

You accept these terms when you create an account, book an appointment or buy anything on the Platform. You must be at least 16 to use the Platform as a client, and at least 18 to register as a specialist or buy a paid plan. If you register on behalf of a business, you confirm that you are authorised to act for it.

A5. Your account

Give accurate information and keep it up to date. Keep your password and sign-in codes secret: you are responsible for what is done through your account. Tell us at once at [email protected] if you think someone else has access to it.

A6. Acceptable use

You must not:

• pretend to be another person or business, or use a name, logo or address that suggests a connection with a brand, a public authority or REZVA that does not exist;
• send spam or messages the recipients have not agreed to receive, or use clients' contact details for anything other than the bookings and messages they expect;
• publish unlawful, misleading, offensive or infringing content, fake reviews or fake bookings;
• try to access accounts or data that are not yours, test or get around our security, or overload the Platform;
• copy the Platform or collect its data by automated means, except search engines that follow our robots.txt file;
• use the Platform for anything unlawful.

Name screening. We automatically check business names against a list of terms that are often used to impersonate brands, payment providers or public authorities. If a name matches, the profile stays hidden from the public until a person at REZVA has reviewed it. We may ask you to change the name.

A7. Content you add

You keep the rights to the texts, photos and other content you add. You allow us to store, show and adapt it (for example to resize photos) on the Platform, in REZVA's listings and in search results, for as long as it is on the Platform and for a reasonable time after you remove it (for example in backups). You confirm that you hold the rights to the content and, for photos of people, that you have their consent. Reviews must reflect a real experience.

We may remove or restrict content that breaks these terms or the law, and we tell you the reason unless the law prevents it. Anyone can report unlawful content to [email protected], saying where it is and why it is unlawful. A person at REZVA reviews every report and tells the sender the outcome. This address is also our single point of contact for users and authorities under the EU Digital Services Act (Regulation (EU) 2022/2065), in Bulgarian or English.

A8. Intellectual property

The Platform, its software, design, name and logo belong to REZVA or its licensors. You receive a limited, non-exclusive, non-transferable right to use the Platform under these terms. Copying, changing or distributing it without our written permission is not allowed.

A9. Availability and changes to the Platform

We work to keep the Platform available around the clock, but we cannot promise that it will never be interrupted. Maintenance, updates and events outside our control (for example failures at hosting, network or payment providers) can interrupt it. We keep developing the Platform and may change, add or remove features. If a change makes a paid plan you have already paid for materially worse, we tell you in advance, and you may cancel the plan and get back the amount for the unused part of the period you paid for. Consumers keep their rights under the law on digital content and digital services.

A10. Liability

• REZVA is not responsible for the services that specialists provide, for their quality, price, timing or safety, or for what specialists and clients agree between themselves.
• We are not liable for losses caused by events outside our reasonable control.
• For business customers, our total liability is limited to the fees paid to REZVA in the 12 months before the event that gave rise to the claim, and we are not liable for lost profit, lost revenue or indirect loss.
• Nothing in these terms limits liability for intent or gross negligence, for death or personal injury, or any liability that cannot be limited by law. Consumers' statutory rights are not affected.

You can download your data at any time (Settings for specialists, Profile for clients). We recommend keeping your own copy of data that matters to you.

A11. Suspension and termination

You can stop using the Platform and delete your account at any time (see Delete your data). We may suspend or close an account, hide a profile or remove content if the account breaks these terms or the law, puts other users or the Platform at risk, or (for specialists) has unpaid amounts or a payment dispute. Where possible, we warn you first and give you time to fix the problem. In serious cases, such as fraud, impersonation, spam or a security threat, we may act immediately. We always tell you the reasons, at the latest when the measure takes effect. Before closing a specialist's account for good, we give at least 30 days' notice, except in those serious cases, after repeated breaches, or where the law requires faster action. You can ask us to review the decision at [email protected]; a person at REZVA reviews it.

If a paid plan is ended because these terms were broken, no refund is due for the rest of the period, except where the law requires one.

A12. Changes to these terms

We may update these terms, for example when the law, our services or our prices change. We publish the new version on this page with its date. For changes that affect your rights or your paid plan, we tell registered users by email or in the dashboard at least 30 days before they take effect. If you do not agree, you can cancel before then: your paid plan ends at the end of the current paid period, with no further payments. A change to the price of a paid plan applies from the first billing period after the notice period. A locked founder price does not increase. Minor changes (wording, new features, legal requirements that apply immediately) take effect when published.

A13. Personal data

How we handle personal data is described in the Privacy Policy. When a specialist keeps records about their clients in REZVA, the specialist is the controller of that data and REZVA processes it on the specialist's behalf under the Data Processing Agreement (section B10).

A14. Governing law and disputes

• These terms are governed by Bulgarian law.
• Business customers: disputes are decided by the competent court in Varna, Bulgaria.
• Consumers: you keep the protection of the mandatory consumer protection law of the country where you live, and you may bring a claim in the courts of that country or of Bulgaria. We can bring a claim against a consumer only in the courts of the country where the consumer lives.
• Before going to court, please write to us at [email protected]. We aim to reply within 14 days.

A15. Other terms

If a provision is invalid, the rest remain in force. We may transfer our rights and obligations to a company that takes over the Platform: we will tell you, and consumers' rights will not be reduced. You may not transfer your account without our consent. These terms are available in Bulgarian and English, and both versions have the same content. If they differ, the Bulgarian version prevails for business customers.

Part B. Specialists

B1. Business use

REZVA's specialist accounts and paid plans are for business use: you use them for your trade or profession. The consumer right of withdrawal therefore generally does not apply to them. If you nevertheless buy as a consumer in the EU, your rights are explained in the Refund and cancellation policy.

B2. Plans

• The plans are Free, Basic, Pro and Team, paid monthly or yearly (the yearly price equals 10 monthly payments). Features, limits and prices are shown on the For specialists page and in Dashboard, Billing, Plans. The Free plan needs no payment and no card.
• You pay the price shown before you pay, in your billing currency: EUR in the EU and the other European countries; GBP, CAD or AUD in the United Kingdom, Canada and Australia; USD in the United States and the other countries.
• Regional prices: some countries have their own price list (for example Bulgaria). Your price region is decided by your billing country and is fixed the first time it is used (a founder spot or your first payment). To change it, contact us.

B3. Founding program

• The program is open to the first 100 specialists. A founder spot is granted when you confirm your email address, as long as spots remain.
• Pro founders use Pro free for 12 months, and Team founders use Team free for 6 months. No card is needed. If you have no subscription when the free period ends, your account moves to the Free plan automatically and nothing is charged.
• After the free period, the founder price of your founding plan is locked: it does not increase for as long as your REZVA account exists, also if you change plan and later return to your founding plan. The founder price depends on your billing country when the spot is granted. Other plans are at the standard price.
• Active use: within 30 days of the start, the account needs at least one active service, working hours and at least 5 bookings. Otherwise we may release the spot after an email warning and at least 7 days to meet the conditions. The account then continues on the Free plan without the founder benefits.
• Founder benefits end if the account is deleted, and they cannot be transferred.

B4. Prices and VAT

• All prices include VAT where VAT is due.
• The VAT is decided by the billing country you enter in Settings, Billing details. Keep it accurate. We may ask for evidence, and we also record the country that issued your card. If the two differ, the billing country decides and the account may be reviewed.
• Bulgaria: the price includes 20% Bulgarian VAT, also for businesses with a VAT number.
• Another EU country, without a VAT number confirmed in VIES: the standard VAT rate of your country is included in the same price, and we declare it through the EU One-Stop Shop (OSS).
• Another EU country, a business with a VAT number of its billing country confirmed in the EU VIES system: you pay the price without VAT (reverse charge under Art. 196 of Council Directive 2006/112/EC) and account for the VAT in your country. This applies from the next payment after the number is confirmed; we may check it manually first. If VIES later reports the number as invalid, VAT is charged again from the next invoice.
• Outside the EU (for example the United States, Canada, Australia, the United Kingdom, Switzerland or Japan): no EU VAT is charged. Any taxes due in your own country are your responsibility.
• Where REZVA is offered: only in the countries listed on the registration form. REZVA is not offered in countries or regions under comprehensive EU, UN, UK or US sanctions, including Crimea, Sevastopol and the parts of the Donetsk, Luhansk, Zaporizhzhia and Kherson regions of Ukraine that its government does not control. Choose the country where your business really works.
• Invoices: we issue an electronic invoice for every payment (Dashboard, Billing). For every refund we issue a credit note.

B5. United Kingdom

In the United Kingdom, paid plans and purchases are for businesses only. Before paying, tick "I'm buying for my business" in Settings, Billing details, and give a UK VAT number confirmed by HMRC or a Companies House number. UK customers without such a number can use the Free plan. We charge no UK VAT: the customer accounts for it (reverse charge).

B6. Payment

• Payments are processed by Stripe. We never see or store your full card number.
• Subscriptions renew automatically at the start of each monthly or yearly period, and the saved card is charged, until you cancel or move to the Free plan.
• If a payment fails, Stripe tries again and we tell you. If the amount stays unpaid, we may move your account to the Free plan.
• A disputed payment (chargeback) restricts paid changes on the account until the dispute is resolved.
• SMS credits: paid in advance; one credit is used for each message sent; the price is shown before you pay. Credits do not expire while the account exists.
• Custom domains: we register the domain for one year through our registrar (Namecheap), with REZVA as the registrant on your behalf, and connect it to your booking page. Renewal is not charged automatically. If you want the domain transferred to you, write to us and we will help as far as the registry's rules allow.

B7. Changing and cancelling a plan

• Higher plan: applies immediately. You pay the price difference for the rest of the current period (the unused part of the old plan is credited).
• Lower paid plan: applies at the end of the current paid period. Until then you keep your current plan. No refund is given for the rest of the period.
• Cancelling (moving to the Free plan): the subscription stops at the end of the current paid period. You keep the paid features until then, and there are no further payments. No refund is given for the rest of the period.
• Switching between monthly and yearly billing: applies immediately. The unused part of the current period is credited and the new period is charged. If the credit is larger, the difference stays on your billing account and is used for your next payments. It is not paid out.
• Founder free period and bonus days: nothing is charged during them. Founding members get Pro (or Team) free for the period stated in the founding member program, with no card; if you have no paid plan when it ends, the account moves to the Free plan and keeps the locked founder price. Bonus days (for example from referrals) are free days on a subscription; when they end, the subscription continues automatically unless you cancel before.
• Details and refunds: Refund and cancellation policy.

B8. Your obligations to your clients

You are responsible for your services and your relationship with your clients: accurate details, prices and availability, honouring confirmed bookings, your cancellation and deposit rules (shown to clients before they book), the licences, insurance and permits your work needs, and tax and consumer law towards your clients. You may contact clients through REZVA only about their bookings, and for marketing only with their consent.

B9. Deposits

On the Pro and Team plans you can ask clients for a deposit. Clients pay it directly to you using the payment methods you add (for example a bank transfer). REZVA does not receive, hold or pass on that money. You must return a deposit when your cancellation rules or the law require it. If a client disputes a deposit, we may review the booking and the receipts and record an outcome, but the money remains a matter between you and the client.

B10. Client data: you are the controller

The client data you keep in REZVA (client records, bookings, notes, health or allergy notes, photos, messages) is your data. You are the controller, and REZVA is your processor under the Data Processing Agreement, which is part of these terms. You must have a lawful basis for the data you enter, tell your clients how you use it, and keep sensitive notes to what you need. Before closing your account you can download your data (Settings). Where a client has their own REZVA account, REZVA is the controller of that account's data (Privacy Policy).

B11. Booking pages, subdomains, domains and reviews

Your public profile shows your business name, services, prices, photos, address and reviews. Subdomains and custom domains are available on the plans that include them. The address must not suggest a connection with another business (section A6). Only a client with a completed booking can leave a review, through a personal link or from their account. You can reply once to each review. You may not offer rewards for positive reviews or ask for genuine negative reviews to be removed.

B12. Verification and the Verified badge

On the Pro and Team plans you can verify your email, phone and identity (through Stripe Identity or a document review by a person at REZVA). The Verified badge appears when all three are verified, or when a person at REZVA has confirmed them after a manual check, and only while you are on a plan that includes it. We may remove the badge if the details turn out to be wrong. Verified profiles are shown first in search.

Part C. Clients

C1. Free for clients

Searching, booking and managing appointments on REZVA is free. REZVA charges clients no fees. You pay for the service directly to the specialist.

C2. Your booking is a contract with the specialist

When you book, the contract for the service is made between you and the specialist. The specialist sets the services, prices, duration and rules and is responsible for the service. Specialists on REZVA offer their services as businesses, so your consumer rights in relation to the service apply towards the specialist, not REZVA. Some bookings are confirmed instantly; others are confirmed by the specialist. We send confirmations and reminders by email, notification or SMS.

C3. Cancelling and rescheduling

You can cancel or move an appointment from the link in your confirmation or from My bookings, under the specialist's cancellation rules shown before you book (by default at least 24 hours before the appointment). Late cancellations and missed appointments are recorded in your reliability score (section C5). The specialist may also cancel or move an appointment; you will be told.

C4. Deposits

Some specialists ask for a deposit. You pay it directly to the specialist using the payment details they show: REZVA does not receive or hold that money. If you cancel within the specialist's rules, the specialist must return the deposit. After a late cancellation or a missed appointment the specialist may keep it. If you disagree about a deposit, contact the specialist first. You can also write to us and we will review the booking.

C5. Reliability score

To protect specialists from missed appointments, REZVA keeps a reliability score linked to your email address, based on completed appointments, late cancellations and missed appointments with all specialists on REZVA. A specialist may decide that bookings below a certain score are refused online or need a deposit. If you think a late cancellation or a missed appointment was recorded wrongly, write to us: a person reviews it. More in the Privacy Policy.

C6. Reviews and ranking in search

After a completed appointment you may receive a personal link to review it. Reviews can only be left this way or from your account after a real booking, so every review comes from a client who booked. Write honestly and do not include other people's personal data. We may remove reviews that break these terms or the law.

In search results, verified specialists are shown first; after that, results are ordered by average rating and number of reviews, unless you choose another order. Nobody pays for a higher position.

C7. Messages and your data

Messages you send to a specialist through REZVA are visible to the specialist and stored in REZVA. The specialist uses your booking details as controller (section B10). For your own REZVA account, see the Privacy Policy.

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