Refund & Cancellation Policy

Last updated: October 17, 2026

1. Who buys from REZVA

Paid plans and purchases are meant for specialists who use them for their business. Business customers have no legal right of withdrawal. A consumer in the EU has a 14-day right to withdraw from a distance contract, with the exceptions described in section 6. The rules below apply to every buyer, and section 6 adds the rights of consumers.

2. Subscriptions

• A subscription renews automatically at the start of each monthly or yearly period.
• Cancelling: at any time in Dashboard, Billing, Plans, by choosing the Free plan. The subscription stops at the end of the current paid period. You keep the paid features until then, and there are no further payments. No refund is given for the rest of a period you have already paid for, except as described in sections 6 and 7.
• Lower plan: applies at the end of the current paid period, with no refund for the rest of it.
• Higher plan: applies immediately. The price difference for the rest of the period is charged at once (the unused part of the old plan is credited).
• Switching between monthly and yearly billing: applies immediately. The unused part of the current period is credited and the new period is charged. If the credit is larger, the difference stays on your billing account and is used for your next payments. It is not paid back to your card.
• Founder free period and bonus days: nothing is charged during them. Founding members get Pro (or Team) free for the period stated in the founding member program, with no card; if you have no paid plan when it ends, the account moves to the Free plan and keeps the locked founder price. Bonus days (for example from referrals) are free days on a subscription; when they end, the subscription continues automatically unless you cancel before.
• Failed payments: Stripe tries again and we tell you. If the amount stays unpaid, the account may be moved to the Free plan.

3. Founding program

• Free period: no card and no charge. If you do not subscribe, the account moves to the Free plan when the period ends; there is nothing to cancel.
• Founder prepayment (several months at the founder price): a one-time payment for a set number of months, which does not renew automatically. Once the prepaid time has started, unused months are not refunded, except as described in sections 6 and 7.
• The locked founder price stays for as long as your account exists, also if you change plan or move to the Free plan. It ends if the account is deleted or the spot is released under the active-use rule (Terms of Service, section B3).

4. SMS credits

• A one-time payment. The credits are added to your account straight after payment.
• If you bought as a consumer, you can withdraw within 14 days of the purchase and we refund the amount for the credits you have not used (section 6).
• Credits bought for a business are not refundable, except in case of an error (section 7).

5. Custom domains

• A one-time payment for a one-year registration. We register the domain straight after payment. A registration cannot be undone at the registry, so once the domain is registered the payment is not refundable.
• If we cannot register the domain after you have paid, we try again or refund the full amount.

6. Right of withdrawal for consumers in the EU

If you buy as a consumer, you can withdraw from the purchase within 14 days of the contract without giving a reason. Just write to us at [email protected]; you can use the model form below, but you do not have to.

At checkout we ask you to confirm that you want the purchase to start right away and that you know you lose the right of withdrawal once it has been fully provided (Art. 9, 14 and 16(a) and (m) of Directive 2011/83/EU; Art. 50 to 57 of the Bulgarian Consumer Protection Act). If you withdraw within the 14 days:

• Subscription or founder prepayment: if you have not used the paid features, we refund the full amount. Otherwise we refund the amount minus the proportionate part for the days already provided (Art. 14(3) of Directive 2011/83/EU). The plan ends on the day you withdraw.
• SMS credits: we refund the amount for the credits you have not used. Credits already used have been fully provided.
• Custom domain: once registered, the service has been fully provided and the right of withdrawal is lost. Before registration we refund the full amount.

We refund within 14 days of receiving your notice of withdrawal, using the same payment method, at no cost to you.

7. Errors and outages on our side

We refund the full amount or a proportionate part of it for:

• a double charge or a charge of the wrong amount;
• a technical failure on REZVA's side that left you without access for a significant period;
• a material reduction of a paid plan you have already paid for (Terms of Service, section A9).

Write to us at [email protected]. We review requests within 5 business days.

8. How refunds work

• Refunds go through Stripe to the payment method you paid with, in the currency of the payment. Depending on your bank, they usually arrive within 5 to 10 business days.
• For every refund we issue a credit note with the same VAT treatment as the original invoice. You can see it in Dashboard, Billing.
• Under reverse charge, the amount you paid without VAT is refunded.
• We do not refund in cash or to another card or account.

9. Appointments and deposits with specialists

10. Contact