Help Center

Booking an appointment is simple:

1. Find a specialist through the search page at rezva.pro/find
2. Visit their profile and choose a service
3. Pick an available date and time slot
4. Enter your name and email. Your phone number is optional; it helps the specialist reach you.
5. Confirm your booking

If the specialist accepts bookings instantly, you'll receive a confirmation email right away. Otherwise your booking waits for the specialist to confirm it, and you get the email as soon as they do.

You don't need an account to book, but creating one lets you manage your bookings in My Bookings (cancel or ask to reschedule online), view history, and save favorites. Sign up with the same email you booked with and your earlier bookings show up there too.

To cancel a booking:

1. Log in to your account (use the same email you booked with)
2. Go to My Bookings
3. Find the booking and click Cancel Booking

Please note: Each specialist sets their own cancellation window (24 hours before the appointment unless they chose another time). After it closes, you can no longer cancel online. You will see "Cancellation deadline has passed. Please contact the specialist directly." Then call or message the specialist.

If you miss an appointment without cancelling, the specialist can mark it as a no-show, and this lowers your trust score.

If you need to change the time instead, use the "Reschedule" option on the booking. The specialist can approve or decline your request.

No, you don't need an account to make a booking. You can book as a guest with your name and email. Your phone number is optional; it helps the specialist reach you.

Reminders reach guests too, by email, when the specialist has them on. With an account you also get them as an app notification.

A free account adds these benefits:

• My bookings: all your bookings in one place, including the ones you made as a guest with the same verified email
• Cancel online before the specialist's cancellation deadline, or ask to move a booking
• Save favorite specialists for quick rebooking
• Message specialists from their profile or from your booking
• View your booking history
• Notifications on your phone in the REZVA mobile app

Booking a group class is slightly different from a regular appointment: the calendar only shows dates that have a class scheduled.

1. Go to the specialist's booking page
2. Select the group class service. The widget heading changes to "Book a Class"
3. The calendar highlights only dates with scheduled classes. Tap one
4. Choose a class time. Each button shows available spots (green = plenty, amber = filling up, red = last spots)
5. Select the number of spots you want to reserve (e.g. 2 if you're bringing a friend). The specialist may have set a per-booking limit.
6. The total price updates automatically: spots × price per spot
7. Enter your contact details and confirm. You do not need an account to book.

You will receive an email confirmation with the details of your booking.

Cancelling a group class booking:
You can cancel online from My bookings, the same way as any other appointment. This needs a free REZVA account with the same email you used to book. Online cancellation is possible until the specialist's cancellation deadline. After that, contact the specialist directly. Your spots will be released for other clients.

Many specialists on REZVA have their own app. You add it from your phone's browser. You will not find it in an app store. It carries the specialist's name and photo and opens straight on their booking page, full screen, without a browser bar.

iPhone (Safari)

1. Open the specialist's link in Safari.
2. Tap Share (the square with an arrow pointing up).
3. Tap Add to Home Screen, then Add.

Android (Chrome)

1. Open the specialist's link in Chrome.
2. Tap the three-dot menu in the top right.
3. Choose Install app (or Add to Home screen), then Install.

Samsung Internet and other browsers

In Samsung Internet, another browser, or inside Instagram, Facebook or TikTok, the install button reads Install through Chrome. Tap it, then tap Open in Chrome. In the Open with window choose Chrome, not Internet, and tap Always. In Chrome tap Install.

Which app you get

If the link opens the specialist's own address (for example name.rezva.pro or their own domain), you add their own app. If it opens a page on rezva.pro, you add the REZVA mobile app instead. Once you are logged in, it opens on My bookings.

Choose Chrome

When you install the REZVA mobile app or a specialist's own app from Samsung Internet or another Android browser, your phone shows an Open with window. Choose Chrome, not Internet. Tap Always so the phone does not ask again. Then, in Chrome, tap Install.

"Internet" is Samsung Internet, the browser that comes with Samsung phones.

Why Chrome

Only Chrome installs the app full screen, without a browser bar. On Android 14 and newer, the phone's own security check blocks the app when Samsung Internet installs it. That is why the install goes through Chrome.

If you chose Internet by mistake

A red line appears: Chrome was not chosen. Tap Open in Chrome again and choose Chrome.

Getting started with REZVA is easy:

1. Register at the specialist registration page. While founding places remain, every new specialist joins as a founding member: Pro free for 12 months (or Team free for 6 months), no card needed
2. Confirm your email with the 6-digit code we send you. This claims your founding place. If the places run out before you confirm, your account starts on Free
3. Fill in your business profile: display name, trade (nails, hair, barber, etc.), bio, and location
4. Add the services you offer with prices and durations
5. Set your working hours for each day of the week
6. Start accepting bookings!

Your public booking page is at rezva.pro/s/your-slug. On Basic, Pro and Team you also get your-slug.rezva.pro. Share the link with your clients so they can book online.

REZVA offers four subscription plans:

Free (€0/month): 50 bookings per calendar month (cancelled bookings do not count) and up to 100 clients in your client list. Includes a public booking page at rezva.pro/s/your-name, 1-on-1 and group class bookings, services and working hours, email notifications, and the REZVA mobile app. The client limit only counts your client list on Dashboard → Clients, so it never blocks a booking.

Basic (€15.99/month or €159.90/year): Unlimited bookings and clients. Adds a free subdomain (yourname.rezva.pro), a portfolio gallery, a QR code for your booking page, client reviews, client messaging, a client list with notes, allergies and preferences (CRM), a custom domain, a waitlist for fully booked days (waiting clients get an email when a time frees up), a booking widget for your own website, automatic aftercare emails per service, visit passes (class packs), your own booking questions and consent, client tags and client import from CSV or Excel.

Pro (€39.99/month or €399.90/year): Everything in Basic plus deposits that clients pay directly to you, never through REZVA (after identity verification), the Verified specialist badge (after email, phone and identity verification), a free domain on yearly billing (.com, .net, .beauty or .hair for 1 year), the feedback and ideas board, two-way Google Calendar sync, a calendar subscription link for Apple Calendar and Outlook, analytics, priority support, and no REZVA branding on your booking page.

Team (€99.99/month or €999.90/year, formerly called Salon): Everything in Pro for a team of up to 5 people (owner included), a team calendar, staff management, revenue sharing, and resources.

All paid plans can be billed monthly or yearly. Yearly billing saves 2 months (10 times the monthly price). You can upgrade or downgrade at any time from Dashboard → Billing → Subscription.

Reminders: every plan sends email reminders to clients, and clients with a REZVA account also get them as an app notification. They are on by default; you can change the timing or turn them off in Dashboard → Billing → SMS credits. SMS reminders are not available yet; they will come later as an optional paid add-on.

Founding members: while founding places remain, every new specialist joins as a founder. Free to start, no card. Founding members get Pro free for 12 months, then their price is locked. You can choose Team free for 6 months instead. Free and Basic are not offered at sign-up during this time.

Prices shown in EUR. Visitors from the US, the UK, Canada and Australia see prices in USD, GBP, CAD or AUD, and most other countries outside Europe see US dollars, chosen automatically from their location.

Prices in Bulgaria: if your billing country is Bulgaria, you pay the Bulgarian prices: Basic €9.99/month (€99.90/year), Pro €29.99/month (€299.90/year) and Team €69.99/month (€699.90/year). Founders from Bulgaria lock Pro at €19.99/month (€199.90/year) and Team at €69.99/month. The billing country in your account decides (Dashboard → Settings → Billing details), not where you are browsing from.

Prices include VAT. Customers in Bulgaria pay 20% Bulgarian VAT and customers in other EU countries pay the VAT of their country (through the EU One-Stop Shop), always inside the same price. A business in another EU country that enters its VAT number in Settings, Billing details, and whose number is confirmed in the EU VIES system pays the price without VAT (reverse charge), from the next payment. Customers outside the EU pay no EU VAT. Your invoice shows the VAT rate and amount.

To add services:

1. Go to Dashboard → Services
2. Click "Add Service"
3. Enter the service name, description, duration (in minutes), and price
4. Set the price type: Fixed Price, Starting From, or Variable
5. Leave "Active (visible to clients)" ticked so clients can book it
6. Save the service

Group classes: Mark the service as a "Group Service" and set the capacity to 2 or more (up to 200) to turn it into a group class. You can also set a "Max spots per booking" to limit how many spots a single client can reserve at once (e.g. 2 if clients should not bring more than one friend).

A group class service has a "Class Schedule" section at the bottom of the service form:

• Weekly Schedule tab: Add recurring class times by day of week and time (e.g. every Monday at 08:00). These repeat automatically every week.
• One-off Sessions tab: Add a specific session for a particular date (e.g. a special workshop on 14 March at 10:00). These appear once and can include notes.

Clients will only see calendar dates that have a class scheduled. Dates with no classes are greyed out automatically.

The buffer time between bookings is set once for all services on Dashboard → Settings. Deposits (Pro and Team plans): tick "Require a deposit for this service" in the service form and choose a fixed amount or a percentage of the price, or set a default for all services on Dashboard → Deposits → Settings, where you also switch deposits on and add your payment methods.

Waitlist (Basic plan and up): when a day is fully booked (for a group class, when every class of that day is full), clients can join your waitlist from your booking page. See "How do I configure my booking settings?" for how it works.

Aftercare (Basic plan and up): in the "Aftercare instructions (optional)" field of the service form, write what the client should do after the visit, or pick a ready template under "Use a template", and choose "When to send": right after the appointment, 2 hours or 24 hours after, or the next morning at 9:00. See "How do aftercare emails work?".

To set your availability:

1. Go to Dashboard → Availability
2. For each day of the week, toggle it on/off and set start/end times
3. Click Save

You can also add breaks within your working hours (e.g., lunch break) and set time-off for specific dates when you won't be available (vacations, holidays, etc.).

Your available booking slots are automatically calculated based on your working hours, breaks, existing bookings, and service durations.

REZVA provides several ways to get help.

Help Center

The Help Center (rezva.pro/help) has articles on common topics. You can search by keyword or browse by category. In the dashboard, open the account menu in the top bar and choose Help. The same articles power the AI chat.

AI Support Chat

The AI support chat is on the AI Support page (rezva.pro/support). It is linked from the site footer and from the Help Center. Sign in to your REZVA account to use it. The chat can:

• Answer questions about bookings, billing and features
• Point you to the right help article
• Walk you through step-by-step solutions

The AI assistant knows the help articles and the current public prices. It cannot see your account, your plan or your bookings, so tell it which plan you are on if it matters. It responds instantly, 24/7.

Support Tickets

If the AI chat cannot resolve your issue, it will offer to pass it to the REZVA team by creating a support ticket. You can also request a ticket at any point during the chat.

Support tickets are reviewed by the REZVA team. You will receive a reply by email. There is no ticket list in your account, so keep an eye on your inbox.

Email

For urgent issues not covered by the support chat, email us at [email protected].

Response times

• AI chat: instant, 24/7
• Support tickets: typically within 1 business day

Added from your browser

You add the REZVA mobile app from your phone's browser. You will not find it in an app store. It opens full screen, without a browser bar. Once you are logged in, it opens straight on your dashboard (specialists) or on My bookings (clients). Updates arrive by themselves.

iPhone (Safari)

1. Open rezva.pro in Safari.
2. Tap the Share button (the square with an arrow pointing up) in the bottom bar.
3. Scroll the list and tap Add to Home Screen.
4. Confirm with Add. The REZVA icon appears on your Home Screen.

Android (Chrome)

1. Open rezva.pro in Chrome.
2. Tap the three-dot menu in the top right.
3. Choose Install app (or Add to Home screen).
4. Confirm with Install. REZVA appears next to your other apps.

If Chrome offers to install the app by itself, just confirm.

Samsung Internet and other Android browsers

Samsung Internet, Firefox, Opera, Edge and the browsers inside Instagram, Facebook and TikTok hand the install over to Chrome. Only Chrome installs the app full screen, without a browser bar.

1. Tap Install through Chrome.
2. Tap Open in Chrome.
3. In the Open with window choose Chrome, not Internet. Tap Always so it does not ask again.
4. In Chrome tap Install.

If nothing happens inside Instagram, Facebook or TikTok, tap ⋮ at the top right and choose Open in Chrome (or Open in browser).

Step by step

The install guide shows the steps for your phone.

When a client books an appointment through your profile:

1. You receive a notification: an email, a notice in your dashboard, and a notification on your phone or computer if you have turned notifications on
2. If Instant Booking is on (Dashboard → Settings), the booking is confirmed instantly
3. If Instant Booking is off, you confirm or decline the booking from your dashboard or straight from the email. If you do not answer in time (6, 12, 24 or 48 hours), the booking is confirmed, cancelled or left pending, as you chose on Dashboard → Settings
4. The client receives a confirmation email with booking details
5. With reminders on (they are on by default; Dashboard → Billing → SMS credits), the client gets a reminder by email before the appointment, on every plan, and as an app notification if they have a REZVA account. SMS reminders are not available yet
6. On Pro and Team with Google Calendar connected, the confirmed booking also appears in your Google Calendar

You can also create bookings manually from your dashboard for walk-in clients or phone bookings.

Several services in one booking (Basic and up): a client can pick up to 4 one-to-one services in one booking and sees the total time and the total price. Only free times that fit the whole appointment are offered. In Dashboard → Services (create or edit a service) you choose whether a service "Can be booked together with other services" and its order in a combined appointment. You can add several services to a manual booking too.

Repeat bookings (Basic and up): when you create a booking (Dashboard → Bookings → New booking) or in the "Repeat booking" section of a booking's page, you can repeat it every 1, 2, 3, 4, 6 or 8 weeks, up to 12 dates or until a date. Dates that clash are listed with free times, so you can book another time or skip them. The client gets one email listing all the dates and a reminder before each one. After a visit the client can rebook with one click ("Book again in N weeks") from My bookings or the aftercare email. Clients can book a series themselves only if you turn on "Clients can book a series" in Dashboard → Settings.

As a specialist, you can cancel or reschedule from Dashboard → Bookings:

• Open the booking and click Cancel
• Or click Reschedule to move it to a new date and time. The client is notified

As a client, log in and go to My Bookings (you need an account with the same verified email you booked with):

• Click Cancel Booking to cancel. After the specialist's cancellation window (24 hours before the appointment by default), online cancellation is no longer possible and you need to contact the specialist directly
• Click Reschedule to ask the specialist to move the appointment. The specialist approves or declines the request

Note: Each specialist sets their own cancellation window on Dashboard → Settings.

Deposits help reduce no-shows. As a specialist, you can require a deposit when clients book.

Setting up deposits

1. Go to Dashboard → Deposits → Settings
2. Enable deposits and set a default amount (fixed amount or percentage of the service price)
3. Save

You can also set a deposit for one service: open it in Dashboard → Services and tick Require a deposit for this service (fixed amount or percentage of the price).

And you can ask for a deposit on any upcoming booking: open it in Dashboard → Bookings and click Request deposit (the amount is filled in from your rule and you can change it), or tick Request a deposit from the client when you add a booking yourself. The client needs an email address for this.

Adding payment methods

Clients need to know where to send the deposit. On the same Dashboard → Deposits → Settings page, add your accepted methods:

• Bank transfer (IBAN)
• Revolut
• PayPal
• Wise
• Venmo, Zelle or Cash App
• Cash (in person)

For each method, add your details (for example your IBAN) and any instructions for the client. You can add multiple payment methods. Clients will see all options.

How the deposit flow works

1. Before booking, the client sees the deposit amount and which payment methods you accept
2. After booking, the client sees your payment details on screen and also gets them by email, with a private link to the deposit
3. Client sends the deposit via their chosen method. The money goes straight to you, not through REZVA. There is no card payment through REZVA
4. Client marks the deposit as "sent" in My Bookings, or without an account through the link in the email, and optionally uploads a receipt photo
5. You receive a notification and confirm receipt from Dashboard → Deposits (or on the booking page) with Mark Received
6. If the booking was still pending, it is confirmed once you mark the deposit as received

There is no payment deadline. An unpaid deposit does not cancel the booking automatically.

Waiving or refunding a deposit

You can waive the deposit for a specific booking, for example for a loyal client or a special case. Find the deposit in Dashboard → Deposits and click Waive. To give back a deposit you received, click Refund.

Deposit disputes

If a client marked a deposit as sent but you have not received it, you can open a dispute. The client is notified and can reply with a receipt. The REZVA support team will review the evidence and resolve the dispute.

To open a dispute: find the deposit in Dashboard → Deposits, click Didn't Receive, add a short note and click Open Dispute.

Deposit eligibility

Deposits are available on Pro and Team plans. You must also complete identity verification on Dashboard → Verification, switch deposits on and add at least one payment method before you can receive deposits.

You can fine-tune how clients book with you from Dashboard → Settings, in the Booking Settings section.

Instant booking vs. pending approval

• Instant booking ON: Bookings are confirmed automatically the moment a client completes the process. Best for most specialists.
• Instant booking OFF: New bookings arrive as pending and require your manual approval. You get an email with confirm and decline links and have a set time to respond.

Pending timeout (when instant booking is off): choose what happens if you do not respond in time:

• Auto-confirm: Booking is confirmed automatically after the timeout
• Auto-cancel: Booking is cancelled automatically after the timeout
• Keep pending: Booking stays pending until you manually act

Timeout options: 6, 12, 24 or 48 hours.

Booking buffer

Set a buffer time between appointments (e.g., 15 minutes) to give yourself time to clean up, take notes, or prepare for the next client. You can set from 0 to 120 minutes. Clients cannot book slots that overlap with this buffer.

Cancellation window

Set how many hours before the appointment clients can cancel online. You can enter any whole number from 0 to 168 hours (7 days).

Default: 24 hours.

After this window closes, clients can no longer cancel online. They see a message asking them to contact you directly. Clients cancel online from My bookings, which needs a REZVA account.

Waitlist (Basic plan and up)

When a day is fully booked (for a group class, when every class of that day is full), clients can join your waitlist on your booking page and choose a time of day: any time, morning, afternoon or evening. When a time frees up because a booking is cancelled, declined, moved or deleted, REZVA emails the first 3 matching clients a link to book (clients with an account also get an app notice). No time is held: the first client to book gets it.

You see who is waiting for each day in Dashboard → Bookings → Waitlist. There, or in Dashboard → Settings, you can turn the waitlist on your profile off and choose Email me when someone joins. You always get a notice in your dashboard. The waitlist is not on the Free plan.

Group class bookings allow multiple clients to reserve spots in a scheduled class. Group classes are available on every plan.

Setting up your class schedule:
After creating a group service (capacity ≥ 2), go to Dashboard → Services → Edit service. Scroll to the "Class Schedule" section at the bottom:

• Weekly schedule: Add recurring class times by day of week (e.g. every Monday and Wednesday at 08:00). These repeat automatically.
• One-off sessions: Add a specific date and time for a special class or workshop. Can include a note (e.g. "Beginner intro").

Clients can only book on dates that have a class. The calendar automatically highlights available dates and greys out the rest.

Per-booking spot limit: Set "Max spots per booking" to prevent a single client from taking too many spots (e.g. max 2 per booking even if the class has 15 spots total). Leave it empty for no limit.

For specialists:

• Each class time shows spot availability (e.g. 7/15 filled)
• To cancel a class that already has bookings, open it from Dashboard → Bookings (the class roster) and click "Cancel Entire Class". You can add a reason
• Cancelling notifies every affected client automatically
• From the same roster you can move the whole class to a new date and time with "Reschedule Entire Class"
• A weekly time or a one-off session that still has active bookings cannot be removed from the schedule. Cancel the class from the roster first

For clients:

• When booking a group service, the calendar shows only dates with classes
• Select a class time. Each button shows how many spots are left (colour-coded: green/amber/red)
• Choose the number of spots to reserve (subject to the per-booking limit)
• Total price updates automatically: spots × price per spot
• One confirmation email covers all reserved spots

To change your subscription plan:

1. Go to Dashboard → Billing → Subscription
2. You'll see all available plans with features
3. Click "Upgrade" or "Downgrade" on the plan you want
4. If upgrading, the change takes effect immediately and you're charged the prorated difference
5. If downgrading, the change takes effect at the end of your current billing period. This also applies when you move to Free: you keep your paid plan until the period ends

You can also switch between monthly and yearly billing from the same page. Monthly to yearly applies right away. Yearly to monthly starts from your next billing period.

Founding members keep their locked price, even after moving to Free.

To manage payment methods for your subscription:

1. Go to Dashboard → Billing → Payment Methods
2. Add a credit or debit card through the secure Stripe interface
3. Set a default payment method
4. Delete old payment methods you no longer use

Note: These are payment methods for YOUR subscription to REZVA. For deposit payment methods that your clients see (bank transfer, Revolut, etc.), go to Dashboard → Deposits → Settings.

SMS reminders are not available yet. SMS will come later as an optional paid add-on, and SMS credits cannot be bought today. Email reminders work on every plan and are free.

How email reminders work:

1. Go to Dashboard → Billing → SMS credits (the reminder settings live on this page).
2. Keep one or two reminders on. For new accounts both are on by default, and you can turn them off here. Reminder 1: 48, 24, 12 or 6 hours before the appointment. Reminder 2: 4, 2 or 1 hour before.
3. Each reminder goes to the client by email.

Clients with a REZVA account also get each reminder as an app notification at the same time as the email, plus a notice in their account. They can turn reminder notifications off in their notification settings. They also get app notifications when a booking is confirmed, declined or moved, and for messages.

We will announce SMS in the dashboard when it is ready, with its price per country.

The REZVA Founding Program is a limited offer for the first 100 specialists who join the platform.

Benefits:

• Pro plan: 12 months free, then price locked forever (founders from Bulgaria lock €19.99/month; elsewhere the Pro price of their country)
• Team plan (formerly Salon): 6 months free, then price locked forever (Bulgaria €69.99/month; elsewhere the Team price of their country)
• Founding member badge with your number on your profile
• Your price never increases, even if we raise prices later
• Your locked price is permanent. No matter how many times you change plans, it is always waiting when you return to your founding tier

How you join:

• While places remain, every new specialist registers as a founder. Pro is the default, or you can choose Team. Free and Basic are not offered at sign-up.
• Your place is confirmed when you verify your email with the 6-digit code. If the last place is taken before that, your account stays on Free and we let you know by email.

How you keep your place:

• Within 30 days you need at least 1 active service, your working hours set and at least 5 bookings. Bookings you add yourself count too.
• If something is missing, we send you one reminder from day 21. If the account is still not in use by day 30, the place is released: the account moves to Free and loses the founding number and the locked price. Nobody is released sooner than 7 days after the reminder.

When the free period ends:

• We remind you by email and in your dashboard 30, 14, 7 and 1 days before the end.
• If you do not subscribe, the account moves to Free automatically. Your founding number and locked price stay, so you can come back at that price at any time.

Good to know:

• The free domain is not part of the founding free period. You get it after your first paid year.
• Promo codes cannot be used on a founding account.
• Which founder price you lock depends on your billing country (Dashboard → Settings → Billing details), not on where you browse from.

The program is open in every country where REZVA is available. The country list on the sign-up form always shows where you can register right now.

Once 100 spots are filled, the program closes. A released place goes back to the program for the next specialist.

To edit your public profile:

1. Go to Dashboard → Profile
2. Update your display name, bio, contact info, and location
3. Upload a profile photo and cover image
4. Add your social links (Instagram, Facebook, website)
5. Click Save

Branding customization:

• Basic, Pro and Team: your own subdomain at yourname.rezva.pro
• Pro and Team: remove the REZVA branding
• Custom domain (from Basic up, e.g., yoursalon.com): once the domain is verified, add your own logo, favicon, and brand color. See "How do I set up a custom domain?"

On the Free plan your profile is at rezva.pro/s/yourname.

Tip: Click "View Public Profile" in the sidebar to see how your profile looks to clients.

Go to Dashboard → Availability to manage breaks and time off.

Breaks (recurring)

Breaks block a specific time window within your working hours on the days they apply. For example, a lunch break from 13:00 to 14:00 every working day.

To add a break:

1. On the Availability page, find the Breaks panel
2. Click Add Break
3. Enter a name, set the start and end time, and choose whether it applies to every working day or to one day of the week
4. Save. Clients cannot book slots that overlap with the break

If a break applies to some days but not all, add a separate break for each day.

Time Off (one-time blocks)

Time off blocks whole days: vacations, personal days, public holidays, or anything else you know you will not be available.

To add time off:

1. On the Availability page, find the Time Off panel
2. Choose the From and To dates (the same date for a single day)
3. Optionally add a reason (e.g., "Holiday", "Training")
4. Click Add Time Off. No bookings can be made for the blocked days

Going on vacation

There is no separate vacation switch in the web dashboard. To stop taking bookings while you are away, add your vacation dates as Time Off. Your profile stays visible and clients can still book dates after you return.

Your current profile status (for example Active or Vacation) is shown under Account Status on Dashboard → Profile.

How it affects booking slots

All of the following are factored into your available slots:

• Working hours
• Recurring breaks
• Time off blocks
• Existing bookings (except cancelled ones)
• Booking buffer time
• Google Calendar events, if calendar sync is on (Pro and Team)

REZVA has three verification steps: email, phone and identity. Any specialist can complete them. When all three are done and you are on the Pro or Team plan, a Verified badge appears on your profile and builds trust with clients.

Go to Dashboard → Verification to start.

Step 1: Email Verification

Verify your email address with a 6-digit code sent to your inbox. Most specialists do this when they register. If the step is not marked as done, send a new code from the Verification page.

Step 2: Phone Verification

Verify your phone number with a code sent by SMS. You must have a valid phone number on your profile. International numbers are supported.

Note: phone verification is temporarily unavailable, because SMS sending is not active yet. The page will say so if you try. We will let you know in the dashboard when it is back.

Step 3: Identity Verification

Upload photos of a government-issued ID document, a selfie and your workspace for manual review by the REZVA team.

Accepted documents:

• National ID card
• Passport
• Driver's licence

You upload a photo of the front and the back of the document, a selfie holding it, and a photo of your workspace or salon (JPG or PNG, up to 10 MB each).

What happens after you submit:

• The REZVA team reviews your submission, typically within 1 to 2 business days
• You will receive an email notification when approved or if changes are needed
• If rejected, you will see the reason in your dashboard and can resubmit with corrected documents
• Once your identity is approved, you can also accept client deposits on the Pro and Team plans

The Verified badge

There is one Verified badge. It appears on your public profile when your email, phone and identity are all verified and you are on the Pro or Team plan. Verified specialists are also listed first in search results.

A custom domain lets you host your booking page at your own domain (e.g., yoursalon.com) instead of rezva.pro. It is available from the Basic plan up.

Setup:

1. Go to Dashboard → Domains
2. Search for an available domain name
3. Purchase it through our integrated registrar (DNS is configured automatically)
4. If the domain is not your primary domain yet, click Set as Primary on its card
5. Your booking page will be accessible at your custom domain with full SSL support

With a custom domain, REZVA branding is completely hidden, and your clients see only your brand. Once the domain is verified, you can also add your own logo, favicon, and brand color on Dashboard → Profile. Your permanent link and QR code then open your domain, and clients who add your page to their phone get your own app.

Free domain: on the Pro and Team plans with yearly billing, you get one domain credit of €19.99 for the first year. A domain up to that price is free, and a more expensive one is discounted by that amount. Founders get it after their first paid year, not during the founding free period.

Note: Basic, Pro, and Team specialists also get a free subdomain at yourname.rezva.pro. On the Free plan your profile is at rezva.pro/s/yourname.

What you get

Notifications reach your phone or computer, even when REZVA is not open. You need to be logged in to your account.

Specialists are notified about:

• new bookings
• reschedule requests from clients
• new messages
• updates on the Feedback & Ideas board

Clients are notified about:

• a booking confirmed or declined
• a booking moved to a new time
• the answer to a reschedule request
• new messages
• appointment reminders, at the same time as the reminder email
• aftercare instructions after a visit, when the specialist has set them

Other updates, such as cancellations and review requests, come by email.

How to turn them on

• In the REZVA mobile app, or right after you add it, a card asks you to Turn on notifications for new bookings and messages. Tap Turn on notifications and allow them.
• Specialists: go to Dashboard → Notifications → Preferences. In the Notifications on this device card tap Turn on notifications. On the same page you choose which notifications you get.
• Clients: open My bookings. The same Notifications on this device card is there.

Notifications are turned on for each device separately.

On iPhone

On iPhone notifications work only in the app added to the Home Screen. Add it first: in Safari tap Share, then Add to Home Screen. Then open the app from your Home Screen and turn notifications on.

If notifications are blocked

If you refused notifications earlier, the card shows Blocked in browser settings. Allow notifications for this site in your browser or phone settings. Then come back and tap Turn on notifications.

The Analytics section gives you a full picture of your business performance. It is part of the Pro and Team plans. Go to Dashboard → Analytics.

What's included

• Overview: revenue, bookings, new clients and profile views for the selected period, each compared with the previous period. Also your completion, no-show and cancellation rates, how many profile views turn into bookings, and the average booking value.
• Revenue: income from completed bookings over time.
• Bookings: booking volume over time by status (completed, cancelled, no-show, upcoming), plus bookings by day of the week and peak hours.
• Services: your top services by revenue.
• Clients: new vs. returning clients, retention rate, and top clients by total spent.
• Profile Views: how many people visit your public profile and how many of them book.
• Rating Trend and Booking Sources: how your rating changes and where your bookings come from.

Date filters

Filter all analytics by: 7D, 30D, 90D or 12M (the last 7 days, 30 days, 90 days or 12 months).

Exporting data

Use the download button next to the date filter to export a CSV file of revenue, bookings, services or clients for the selected period. CSV files open in Excel and Google Sheets. Useful for reporting, tax preparation, or sharing with an accountant.

Team analytics

On the Team plan, the analytics section includes a breakdown per team member (bookings, completed bookings and revenue), useful for tracking individual staff performance and revenue contribution.

Availability by plan

REZVA includes a built-in CRM system accessible from Dashboard → Clients. Client management comes with the Basic, Pro and Team plans, with no limit on clients. On the Free plan you can keep up to 100 clients.

Features:

• A client card with contact details and birthday
• Visit count, total spent and last visit, counted from the completed bookings linked to the client
• The client's recent bookings
• Add internal notes visible only to you
• Track allergies or sensitivities and preferences
• VIP status marking for important clients
• Quick actions: book an appointment, call the client, or invite them to your own app (no SMS needed)

How clients get into the list: a client card is not created by itself when someone books. Add a client with "+ Add Client", or open a booking and click "Add to Clients". If a client with the same email already exists, the booking is linked to that client.

Tags and import (Basic plan and up)

• Client tags: give clients coloured tags (for example VIP or Allergy) with the tag button on the client list or the client card, and manage them in Dashboard → Client tags. Filter the client list by a tag. Tags show on bookings and the calendar and are never visible to clients
• Import clients: bring your list from another system in Dashboard → Import clients (CSV or Excel, up to 5,000 rows). See the article "Import your clients"

REZVA has a built-in messaging system for communication between specialists and clients. Messaging is part of the Basic, Pro and Team plans.

As a specialist:

• Go to Dashboard → Messages
• View all conversations with clients
• Send messages and receive real-time notifications
• Start conversations with clients who have booked with you and have a REZVA account

As a client:

• Log in to your free REZVA account (messages need an account)
• Open the specialist's profile or your booking and tap the message button
• Find all your conversations under Messages in the navigation bar

Messages are real-time and both parties receive notifications for new messages. If a message stays unread for 2 minutes, an email goes out, at most once an hour per conversation. In the REZVA mobile app you can also get notifications on your phone.

Calendar Sync (Pro and Team plans) connects REZVA with your Google Calendar in both directions. For Apple Calendar, Outlook and other calendar apps there is a subscription link (see below).

Setup:

1. Go to Dashboard → Calendar Sync
2. Click "Connect" next to Google Calendar
3. Authorize REZVA to access your calendar
4. Select which calendar to sync with and click "Save Selection"
5. Choose your sync settings and click "Save Settings"

Once connected:

• Confirmed REZVA bookings are written into your Google Calendar. When a booking is moved, it is updated there; when it is cancelled or declined, it is removed. Pending bookings are added once you confirm them. For this, "Create Google events" must be on and the direction must be two-way or "Push to Google Calendar only". Client phone and email are added only with "Include client details"
• Events in your Google Calendar block those times on your REZVA booking page, so clients cannot book over them. For this, "Block time slots" must be on and the direction must be two-way or "Pull from Google Calendar only"
• Busy times refresh automatically about every 15 minutes. Click "Sync now" to bring in new events from Google Calendar right away. REZVA reads events up to 3 months ahead
• The Calendar Sync page shows the blocked times for the next 7 days

Apple Calendar, Outlook and other apps:

1. On Dashboard → Calendar Sync, find "Subscribe in Apple Calendar, Outlook and other apps"
2. Copy the subscription link, or tap "Open in this device's calendar" on your phone or Mac
3. In Outlook: Calendar, Add calendar, Subscribe from web, then paste the link. In other apps look for "Subscribe by URL" or "Add calendar from URL"

This link works one way: your REZVA bookings (pending and confirmed, from 30 days back to 12 months ahead) appear in that calendar, without client phones or emails. Your calendar app refreshes it on its own schedule, usually every hour. Events in those calendars do not block times in REZVA. Keep the link private; "Reset link" creates a new one and the old one stops working.

Reviews help build trust with potential clients and improve your position in search results. Reviews are available on the Basic plan and above.

How clients leave reviews

When you mark a booking as completed, REZVA sends the client a review request email about 2 hours later. If no review is submitted, a single reminder is sent after 3 days.

Review links expire after 14 days. The client does not need an account: the link in the email opens the review form.

Viewing your reviews

Go to Dashboard → Reviews to see all reviews, your average rating, your total number of reviews and how many are awaiting a reply. Each review shows:

• Star rating (1 to 5)
• The client's name
• Written feedback
• Date of the review
• A Verified label when it comes from a completed booking

Replying to reviews

You can reply to any review. Replies are publicly visible on your profile. Use replies to:

• Thank clients for positive feedback
• Professionally address concerns in negative reviews

To reply: in Dashboard → Reviews, type your answer in the field under the review and click Reply. Read it through before you send it, because it cannot be edited in the dashboard afterwards.

How ratings are calculated

Your overall rating is the average of all verified reviews. Only reviews from completed bookings count, not cancelled or pending ones.

Reviews and search

In search results, verified specialists are listed first. After that, specialists with a higher rating and more reviews come first.

The trust score in REZVA is a client score (shows, no-shows and late cancellations). It does not depend on your reviews.

What you cannot do

• You cannot delete client reviews
• To report abuse or fake reviews, contact REZVA support at [email protected]

The REZVA referral program rewards you for inviting other beauty specialists to the platform.

How it works:

1. Go to Dashboard → Referrals to find your unique referral link or code
2. Share it with beauty specialists who aren't on REZVA yet
3. When they sign up using your code: both of you get +7 bonus days immediately
4. When the referred specialist makes their first real payment for a paid plan within 90 days: both of you get an additional +30 bonus days. A free trial does not count

Total potential reward: +37 bonus days per successful referral (for both you and the person you referred).

How bonus days are used:

• When you start a new subscription, they become a free trial before the first charge
• During a trial, they are added to it at any time
• On an active subscription, they are added when the next charge is at most 2 days away

The referral program is available to all specialists on any tier. There is no limit to how many specialists you can refer.

The Team plan includes team management features for salons, studios, and multi-specialist businesses. A salon has up to 5 team members, the owner included.

Setting up your salon

1. Go to Dashboard → Team
2. Create your salon (name, description, address, city, phone, email and default commission)
3. Invite team members by email. To accept, they log in to a REZVA specialist account with that same email

Roles and permissions

Inviting team members

1. Go to Dashboard → Team → Team
2. Under Invite New Member, enter their email
3. Select a role (the Owner can invite managers and staff, a Manager can invite staff) and, if you want, a commission %
4. Click Send Invite. They receive an email invite, open Dashboard → Team and click Accept

Only the Owner can remove members or change their role.

Resources (rooms, chairs, equipment)

Resources represent physical spaces or equipment that can only be used by one specialist at a time, such as treatment rooms, styling chairs, or massage tables.

To set up resources:

1. Go to Dashboard → Team → Resources
2. Click Add Resource, name it (e.g., "Room 1", "Chair A") and choose a type: room, chair, equipment or station
3. When a booking is made, REZVA automatically assigns the first free resource (in the order of your list) and prevents double-booking. The Owner or Manager can change the resource on any booking

This ensures two specialists cannot use the same room or chair at the same time. Resources are optional: bookings work without one.

Revenue tracking

The salon revenue page shows the salon's total revenue, the salon share and staff payouts based on each member's commission. The Owner also sees the breakdown per team member. Each staff member sees their own revenue.

How clients book

Your salon profile shows a team section with every team member. Clients open a team member's profile and book with that specialist.

The trust score helps specialists identify reliable clients:

• Each client starts with 100 points (the score goes from 0 to 120)
• Completed bookings: +2 points
• Late cancellation (after the specialist's cancellation window has closed): -10 points
• No-show: -40 points
• Dispute won: the points lost for that event come back (for example +40 for a no-show)

Badges:

• Green (90+ points): Very reliable
• Yellow (70+ points): Generally reliable
• Orange (40+ points): Some issues
• Red (below 40): High risk

A red score does not block bookings by itself. A specialist can turn on trust rules: block high-risk clients, set a minimum score, or ask for a deposit below a chosen score. These rules are off until the specialist turns them on.

Clients can recover by completing 5 consecutive bookings without issues. This adds 10 bonus points (while the score is below 100), and the high-risk mark is lifted as soon as the score is back at 40.

What is the Branded QR Code?

Every REZVA specialist on the Basic plan or above gets a personalized branded QR code that links to their public booking page.

The QR code features the REZVA logo in the center and uses REZVA's signature purple color, making it immediately recognizable.

Where to find it

Go to Dashboard → Profile. On a computer, your QR code is in the Booking QR Code box in the right sidebar, below your booking link. On a phone, open the Branding tab.

Download options

• PNG, best for digital use: Instagram stories, WhatsApp Business, websites, email signatures
• SVG, best for print: business cards, salon window stickers, flyers, banners

How the link works

The QR code encodes your permanent link (rezva.pro/go/...). It never changes, even if you change your profile address. Printed QR codes always lead visitors to your booking page:

• If you have a verified custom domain, the link opens your profile on that domain.
• Otherwise it opens your profile at rezva.pro/s/your-name, not your your-name.rezva.pro subdomain.

This matters for your own app. Clients who scan the QR code and install the app from that page get the REZVA mobile app, not your own app. Your own app is installed from your subdomain or your custom domain.

Plan requirement

Branded QR codes are available on the Basic, Pro, and Team plans. Upgrade from your Billing page to unlock this feature.

Your own app

Your clients can add your own app to their phone. It carries your name and your profile photo, and it opens straight on your booking page. They book with one tap. No SMS credits needed.

If you have no profile photo, the app uses the REZVA icon.

Where it installs from

Your own app installs from your own web address:

• your subdomain yourname.rezva.pro (Basic plan and up)
• your verified custom domain

A profile at rezva.pro/s/yourname (the Free plan) installs the REZVA mobile app, not your own app.

How clients add it

1. They open your address on their phone.
2. On iPhone, in Safari: tap Share, then Add to Home Screen.
3. On Android, in Chrome: tap the three-dot menu, then Install app. Samsung Internet and other browsers hand the install over to Chrome.

How to share it

Use the Share your app card on your dashboard home page or on Dashboard → Profile. Tap Share and pick Viber, WhatsApp, Instagram, Facebook, SMS or any other app on your phone. REZVA sends nothing and no SMS credits are used.

For print, download your QR code (Basic plan and up) as SVG from Dashboard → Profile.

Good to know

The Share button, the permanent link and the QR code lead to your verified custom domain if you have one. Without one they open rezva.pro/s/yourname, and clients who add the app from there get the REZVA mobile app. To give clients your own app without a custom domain, send them your subdomain address.

The Share button

Your dashboard home page and Dashboard → Profile have a Share your app card with a ready message and your link.

• Share opens your phone's share menu. Pick Viber, WhatsApp, Instagram, Facebook, SMS or any other app.
• Copy link copies the message and the link, so you can paste them anywhere.
• On a computer you can send it by WhatsApp, Viber, Telegram or email.

You send it from your own phone or account. REZVA sends nothing and no SMS credits are used.

Your permanent link

The card shares your permanent link (rezva.pro/go/...). It never changes, so you can post or print it once. It opens your verified custom domain if you have one, otherwise your page at rezva.pro/s/yourname.

QR code

On the Basic plan and up, your QR code is on Dashboard → Profile. It holds the same permanent link, with the REZVA logo in the centre.

• PNG for social media and messages
• SVG for print: business cards, flyers, a sticker for your window

Instagram and TikTok bio

Dashboard → Profile → Branding has a Link for your Instagram or TikTok bio on every plan. Copy it into your bio; it opens your profile, where clients book.

On your own website

On the Basic plan and up you can add a booking form or a "Book now" button to your own website. See "How do I add the booking widget to my website?".

Want your clients to add your own app? See "How do my clients get my own app?".

On the Basic plan and up, clients can book with you right on your own website: WordPress, Wix, Squarespace or any site that lets you add HTML.

Get the code

1. Go to Dashboard → Profile → Branding
2. Find the card Booking widget for your website
3. Choose the Style: Form on the page (the booking form sits inside your page) or Button with a pop-up (a "Book now" button opens the form in a window)
4. Choose the Language, or leave Same as your profile. For the button you can change the button text in English and Bulgarian
5. Tap Copy code. Preview shows how it will look

Paste it on your website

The code is one line. Paste it where the form or the button should appear:

• WordPress: add a Custom HTML block
• Wix: add an Embed code (Embed HTML) element
• Squarespace: add a Code block
• Any other site: paste it into the page's HTML

Clients book with the same steps as on your REZVA page: your services, free times, waitlist and deposits work the same. The booking shows Widget on your website on its page in your dashboard. If you are on vacation mode or have no active service, the widget shows a link to your profile instead.

Instagram and TikTok bio

The same card has a Link for your Instagram or TikTok bio, on every plan, Free included. It opens your profile, where clients book.

On the Basic plan and up, REZVA can send your aftercare instructions to the client by itself after the appointment. You set them once per service.

Set it up

1. Go to Dashboard → Services and open a service (or add a new one)
2. In Aftercare instructions (optional) write what the client should do after the visit, or pick a ready text under Use a template: lashes, brows, tattoo, piercing, gel nails, hair colour, waxing, massage or facial, in English and Bulgarian. Templates are a starting point: read and adjust them
3. Choose When to send: right after the appointment, 2 hours after, 24 hours after, or the next morning at 9:00
4. Preview the email shows what the client gets. Save the service

Who gets it

• A booking that is completed, or confirmed and already finished, gets the message once, at the time you chose
• Pending, cancelled and no-show bookings get nothing
• The client gets an email in their own language with your text as you wrote it. Clients with a REZVA account also get an app notification and a notice in their account
• If you add a text later, older visits are not sent: a message more than 3 days late is skipped

A service without text sends nothing. To stop the messages for a service, clear its text.

On the Basic plan and up you can sell visit passes (class packs or multi-visit cards, for example 10 classes) and let REZVA count the visits.

Create a pass type

1. Go to Dashboard → Visit passes and click + Pass type
2. Set the name, the number of visits, the price and how long it is valid (no end date, a number of days from the sale, or from the first visit)
3. Choose what it covers: all group classes, all services, or chosen services. You can show it on your profile

Sell a pass

Click Sell a pass, pick the client (or add a new one) and record how they paid. The client pays you directly, in cash, by bank transfer, Revolut or any other way you agree. REZVA processes no payment, and passes cannot be bought online.

How visits are counted

• When the client books online with the same email or account, they tick Use my pass and a visit is reserved
• The visit counts when the client attends or does not show up
• It comes back if the booking is declined or cancelled in time. A late cancellation by the client uses it
• A booking paid with a pass needs no deposit

The client sees their passes in My bookings and gets an email when 1 visit is left and 7 days before the pass ends. You can add or remove visits, pause, change the end date or cancel a pass from its page. Monthly memberships are not available.

On the Basic plan and up you can ask clients your own questions on the booking form, for example about allergies, or ask them to agree to your consent text.

Add a question

1. Go to Dashboard → Services and click Booking questions
2. Click + Add question and pick the type: short or long text, yes/no, a single or multiple choice, a date, or a consent tick box with your own wording
3. Choose whether it is required, which services it is for (all or chosen ones) and whether to ask it only on the first visit

Clients see the questions for the service they chose, with a note that only you see the answers.

Where the answers are

Answers are stored encrypted. Only you see them, on the booking page in your dashboard and on the client card. They are never sent in emails: the new booking email only says that answers are attached.

On the Basic plan and up you can bring your client list from another system or your phone into REZVA.

1. Go to Dashboard → Import clients
2. Upload a CSV or Excel file (up to 5 MB and 5,000 client rows). The first row must hold the column names. A template is available with Download a template (CSV)
3. Check the preview and the column matching. Exports from Google Contacts and Fresha are recognised by their column names
4. Choose what to do with duplicates (same email or phone): skip them or merge them into the existing client
5. Confirm that you may store these clients' data and start the import

You get a summary of new, merged and skipped clients, with a file of the skipped rows and the reason. Imported clients get no emails or messages.